| Task Number | Task Name | Protocol |
| T01 | Attendance Login | • It’s the duty of every employee to enter their every day’s attendance by punching in the attendance system of login and log out time. • Break timings of 30 mins or 1 hour should be recorded in RMS. When: While on Duty |
| T02 | Wearing Sarvoham T-shirt | All the employees should wear Sarvoham T-Shirt while on duty When: While on Duty |
| T03 | Walkie-Talkie is on? | The Walkie-Talkie assigned to each department should be kept turned on while on duty for easy communication. Charging time is 2 hours per day. When: While on Duty |
| T04 | Chaining the aggressive pets | All the aggressive pets need to be chained to avoid quarreling or fights before the feeding When: Morning and evening |
| T05 | Lifting potty from Treatment, Recovery, Puppy, Observation & Isolation ward | When ever their is potty on the ground, it’s the caretaker’s duty to immediately lift as it can spread any disease from one pet to another pet or to humans When: Every time it gets dirty |
| T06 | Adding supplement to food (Whole Food) | Supplements should be added in the food such as Livoferol, & Multivitamin based on the following schedule Monday (Morning & Evening)- Livoferol Tuesday (Morning & Evening)- Multivitamin Wednesday (Morning & Evening)- Livoferol Thursday (Morning & Evening)- Multivitamin Friday (Morning & Evening)- Livoferol Saturday (Morning & Evening)- Multivitamin Sunday (Morning & Evening)- Livoferol When: Morning & Evening |
| T07 | Feeding of Treatment, Recovery, Permanent, Puppy, Isolation, Observation & Outside area | It’s the duty of the compounder and caretakers to ensure all the pets are fed well and any pet not eating food, should be recorded in the RMS and should inform the Veterinarian or Compounder at the earliest. No employee should touch the objects or dogs with foodie hands as it will attract flies. Adults– Half bowl should be fed (250 gms) Puppy– Quarter bowl should fed (50- 100 gms) Imp: No left-over food should be mixed back in the vessel; this will increase the infection in pets. Feeding of Treatment, Isolation & Observation ward Important: • No left-over food should be mixed back in the vessel, this will increase the infection in pets. • No bowls of CD / Rabies should be washed together with other ward bowls. • Always these bowls should be washed after all the other ward bowls are washed and maintain separate bowls for feeding When: Morning and evening |
| T08 | Feeding of pets who are not eating food | Any pet who is not eating regular chicken rice, should be tried the following food. Few of the pets are not used to eating the Chicken Rice as the pets come from the streets are mostly fed biscuits, milk and breads. 1. Chicken rice 2. Chicken or Liver Only 3. Wet Pedigree- Half packet of wet pedigree should be mixed with chicken rice 4. Diluted Curd- Ratio 1:1 5. Dry Pedigree 6. Biscuits (Parle-G/ Marie lite) Paralyzed pets who are unable to walk or stand or unable to lift their head should be hand fed. Hand feeding should be done with supervision; ensure you lift the pet’s head to 90 degrees angle else to food will enter the pet’s windpipe and the pet may choke and die. Biscuits / Dry pedigree should be put on the ground and left for few hours to check if the dog is willing to eat or not. Imp: No left-over food should be mixed back in the vessel, this will increase the infection in dogs. When: Morning and evening |
| T09 | Watering plants | Watering of plants should be as followed: 1. Summer- twice daily 2. Winter- Once daily 3. Rainy season- As required (Please consult with the manager) |
| T10 | Releasing chained pets | All the pets who were chained before the feeding should be released freely When: Morning and evening |
| T11 | Record making of Feeding | Caretakers or Compounders should make a note in RMS of all the shelter pets who are not eating food including permanent area, isolation area, recovery area, treatment area, puppy ward etc. should inform the veterinarian at the earliest When: Morning and evening |
| T12 | Picking up of vessels and keeping it for soaking (Whole shelter & Outside) | It’s the duty of the Caretakers to put bleaching powder and keep the vessel ready for soaking with bleaching powder 1. Treatment area bowls in one vessel 2. Recovery, Permanent & Outside area bowls in one vessel 3. Puppy ward bowls in one vessel 4. Observation bowls in one vessel 5. Isolation bowls in one vessel Area: Whole Shelter and Outside When: Morning and evening |
| T13 | Office cleaning | • Office should be broom first and then vacuum cleaned. • All the objects such as chairs, tables, monitor, couch etc. should be cleaned with dry or wet cloth depending on the severity • After the office is cleaned with vacuum cleaner it should be then cleaned with phenyl & remove any stains from the tiles. When: Morning |
| T14 | Lifting potty from Permanent ward | When ever their is potty on the ground, it’s the caretaker’s duty to immediately lift as it can spread any disease from one pet to another pet or to humans When: Every time it gets dirty |
| T15 | Sweeping of permanent area | Sweeping of the ground should be done to pick up waste such as plastic or paper, picking potty, leaves, any stones etc. When: Morning |
| T16 | Leaving the chained pets to roam freely | The pets who are paralyzed, can be kept on the pet bed freely under the shade, this will help them to Improve psychologically. Note: No paralyzed pet should be left unattended for more than 2 hours as the Sun rotates, the pet may not get shade throughout the day Area: Treatment, Observation & Isolation Area |
| T17 | Paralyzed pet’s position changing – Treatment, Observation & Isolation ward | • Shifting the position of the pets who are paralyzed every 2 hours. This is to avoid any bed sores and comfort the pet. • Always consult with the veterinarian or compounder to understand where the fracture location is! • If the pet has only spine injury, hold the legs and turn the position, if both the legs and spine is injured, always seek other caretakers help to gently shift the position. Note: Always handle pets with care and ensure you are not holding the pets at fractured location such as spine or legs. Always hold the neck skin and hip skin to change the position. When: Every 2 hours daily |
| T18 | Bringing the pets out from treatment, isolation, puppy, observation ward before washing | Any pet who is paralyzed or having open wounds on the legs, should be brought out of the treatment area before washing. This keeps the wounds dry and heals faster else causes the infection or the pet may die. Important: No pet from the cage should be taken out during cleaning until the veterinarian or compounder informs. When: Morning |
| T19 | Helping in washing (Recovery, Permanent, Puppy, Isolation, Treatment & Outside area) | It’s the duty of the helper to help the cleaner in moving the pets away from the water or getting wet When: Morning |
| T20 | Washing of all pet food & water bowls | All food bowls and water bowls should be cleaned using bleaching powder. Pet food bowls should be soaked in bleaching powder for at least 30 mins before washing with dish soap. When: Morning and evening |
| T21 | Adding wheelchair to paralyzed pets | All the Paralyzed pets who are able to use front legs and are paralyzed from hind legs should be put on wheelchair. When: Morning, afternoon and evening for an hour |
| T22 | Cleaning of tiles (Treatment, Recovery, Puppy, Observation, Isolation, Kitchen & Outside ward) | 1 tablespoon of bleach per liter of water should be mixed in the drum based on number of liters the drum is. And add 1ml of concentrated phenyl per 10 liters of water. • Use of phenyl & bleach helps in disinfecting the area to kill bacteria and other germs. Important: Water should not fall on the dogs who are undertreatment, need to be very careful during the wash. Neither any dog should be bath during the washing of the tiles. When: Morning |
| T23 | Washing of all pet beds (Treatment, Recovery, Puppy, Observation & Isolation) | Washing of pet cooling beds should be cleaned regularly during cleaning of tiles. When: Morning |
| T24 | Changing of pets blankets | All the pets blankets should be changed as and when they get dirty When: Morning and evening |
| T25 | Arranging the pet beds for all pets | All the pet beds should be kept in a single row. No pet beds should be kept on the top of the cage & should be utilized to keep the paralyzed pets. When: Everyday |
| T26 | Putting back pets inside after cleaning | The pets which were taken out of the Treatment, Isolation, Observation ward should be put back. NOTE: Always handle pets with care and ensure you are not holding the pets at fractured location such as spine or legs. Always hold the neck skin and hip skin to move the pets back to their area. When: Morning |
| T27 | Watering the pet bowls (Whole Shelter & Outside) | Need to check the water availability in all the bowls of the shelter such as Treatment area, Recovery area, Permanent area, Puppy area, Railing’s area, Isolation area, Observation ward & Outside 1 Spoon of Glucose should be added in each bowl only for all area pets. Number of bowls should be kept in every area: 1. Treatment area- Every cage & outside cages 10 bowls 2. Recovery area- 5 bowls 3. Permanent area- 10 bowls inside area 4. Puppy area- 3 bowls 5. Isolation area- Every cage & outside cages 5 bowls 6. Outside- 1 bowl • Note: Inside area the bowls should be kept 8 to 10 feet away for Treatment, Recovery, Puppy and Isolation. Permanent inside area the bowls should be 20 feet away When: Morning, afternoon & evening |
| T28 | Arranging the plants in order of the gate | All the plants much be rearranged after cleaning of tiles and kept in an order When: Everyday |
| T29 | Washing of all the kitchen vessels (Tubs, Buckets, cooking utensils) | All the vessels used for cooking, pouring food, buckets and tubs should be cleaned with surf or soap and remove any stains. Both inside and outside the vessel should be cleaned. When: Morning & evening |
| T30 | Cooking food and chicken soup for shelter pets | • Chicken should be washed before preparing the food. Food should always be freshly cooked and ensure no previous left-over food is being added to the fresh food. • Apart from the pet food ingredients, no other ingredients should be added like onion, chocolates, salt, sugar etc When: Morning and evening |
| T31 | Snacks feeding- Whole Shelter Pets | These pets should be fed either biscuits, treats, bread or dry pedigree in small quantities for each pet for the healthy pets only. When: Afternoon |
| T32 | Puppy Ward feeding | All the puppies should be fed three to four times a day depending on the age, kindly seek veterinarian or compounder advise before feeding any food and check for the quantity. When: 3-4 times a day |
| T33 | Tick-Free spray | 4ml of Butox should be used per 1 liter of water Fragrance can be added optionally • Above chemical should be used in cages, sheets, walls, corners, back & behind cages, tiles, ground of Treatment, Recovery, Office(s), Puppy, Observation, Isolation, Kitchen and Permanent area of every corner of the shelter were the chances of ticks hiding are more. • While using the spray inside the cages, kindly ensure NO water bowls are present else the water may turn to poison and may cause toxic to pets. • Butox is used to keep the flies away and kill any ticks & fleas. • Fragrance is used to keep away foul smell • NOTE: Butox is toxic to pets and should be used carefully and should not fall in water bowls or food bowls. When: Alternate days |
| T34 | Washing of pets blankets (Treatment, Recovery, Puppy, Observation & Isolation) | All the pets bed sheets should be washed thoroughly with washing powder & 2 ml of phenyl in washing machine. These bed sheets should not be mixed with another ward’s pets bed sheets as this may cause cross infection & should be washed in next round When: Morning |
| T35 | Hand feeding of water in Treatment, Observation & Isolation ward for paralyzed pets | Water needs to be provided for all paralyzed pets by lifting their head upwards gently. 1 Spoon of Glucose should be added in each bowl. The caretaker must be gentle with the paralyzed pets and be patient while handling When: Morning, afternoon and evening |
| T36 | Physiotherapy to paralyzed pets | – |
| T37 | Bathing pets / playing games with pets | • Minimum 4 pets should be bath everyday using regular shampoo unless advised by the veterinarian or compounder or the manager. And should be recorded in the RMS. • For skin infection pets, medicinal shampoo must be used, and at the last Butox must be used to rinse off the pet and let it dry. (Kindly seek veterinarian or manager’s permission for dilution ratio) • Playing games with the pets includes football, giving toys to play and should be lifted back after the time-up When: Afternoon |
| T38 | Pet walking of Breed & Chained pets | Pets which are tied up all day long due to aggression with people or other pets should be taken for the walk of 15 mins each outside the shelter. When: Afternoon |
| T39 | Keeping the pets back in the Treatment, Puppy, Observation & Isolation ward | All the isolated pets should be kept back inside the cage and locked before leaving for the day. When: Everyday Evening |
| T40 | Spotting Bloody Potty | If any of the caretakers spot the bloody potty, they should inform the veterinarian and the manager immediately. |
| T41 | Pet burial upload in RMS | • Any deceased pet should be moved from its area and to be kept in the respective death area with a cloth covered its body. • All the deceased pets should be buried on the same day with a pit dogged 2 feet down and width depending on the size of the dog. The photo of all the dog(s) buried should be upload in the RMS. When: As the burial happens |
| T42 | Keeping all the things back to its place | All the daily usage products or things must be kept back in its place before leaving for the day, this avoids being chewed by the pets. Products such as- Treatment Records/ files, storeroom items, kitchen products, clinic items etc. When: Everyday evening |
| T43 | Sick pet check- Open wound / maggot wound (Whole Shelter) | Finding any pets who are unwell, open wounds/ maggot wounds and it’s the duty of the caretakers to inform the veterinarian or compounder and the manager immediately. When: Everyday Morning & Evening |
| T44 | Throwing of potty & garbage | All the garbage and potty collected of the day should be discarded in the evening else it will cause infection inside the shelter to people and animals too. All the potty should be thrownbehind the shelter without plastic bag. When: Everyday Evening |
| T45 | Attendance Logout | • It’s the duty of every employee to enter their every day’s attendance by punching in the attendance system of login and log out time. • Break timings of 30 mins or 1 hour should be recorded in RMS. When: While on Duty |
| 0 | Turning on gate lights | Gate lights should be turned on everyday in the evening and should be turned off everyday in the morning |
| 0 | Turning on/ off water motor | Only 2 People will be allowed to use the Water Motor to Turn on, the motor should be turned on for only 10 mins. Once the motor is used, it’s the duty of the respective staff to keep the water pipe hanged in its place. |
| 0 | 30 Mins or 1 hour Break | • Should inform manager or veterinarian before taking a break. Every employee should also mention the logout and login time in the RMS • Break timings is not fixed for the compounders or para-vets as anytime emergency may arise. • It’s the duty of the compounder or para-vet to seek the permission of the veterinarian before taking a break. At any point of time, if the compounder or caretakers or driver is unable to take the full 1st break of 30 mins or 1 hour, they can carry forward to the 2nd break only for the number of mins the break is pending. |
| Task Number | Task Name | Protocol |
| D1 | Treatment area | All the items should be cleaned with surf powder such as pet beds, cleaning the cage sheets, railings, dividing cleaning of rack, backside of cages cleaning, fans, lights, flower pots etc. And remove of any hair from the corner of the cages inside & outside. When: Mondays |
| D2 | Clinic | All sheets, medicines, table, dustbins, mob cleaning, fans, lights, wardrobes, refrigerator etc. When: Tuesdays |
| D3 | Chicken Deep freezer | The refrigerator has to be cleaned with a cloth of surf and phenyl to ensure the refrigerator doesn’t stink and keeps the infection free. When: Tuesdays |
| D4 | Office(s) | Cleaning of sheets, tables, couch (if any), fans, lights, dustbins etc. When: Wednesdays |
| D5 | Puppy ward | Cleaning of sheets, table, pet beds, medicines, heater, fans etc. When: Wednesdays |
| D6 | Observation ward | Cleaning of sheets, table, pet beds, medicines, heater, fans etc. When: Thursdays |
| D7 | Isolation ward | Cleaning of sheets, table, pet beds, medicines, heater, fans etc. When: Thursdays |
| D8 | Permanent ward | Cleaning including railings sheets, grass, doors etc. When: Fridays |
| D9 | Kitchen | Cleaning including sheets, floor, doors, vessels etc. When: Fridays |
| D10 | Outside Area | Removing of waste plants, garbage etc. When: Saturdays |
| D11 | Storeroom | Cleaning of racks, light, vaccum cleaning etc. When: Saturdays |
| Task Number | Task Name | Protocol |
| A1 | Washing of ambulance items | All the items of the ambulance must be washed with Soap, Phenyl & Bleaching powder such as leash, collar, muzzle, pet bed, catching net etc. with pressure washer. When: Everyday Morning |
| A2 | Washing of ambulance | Ambulance has to be washed with surf and phenyl. Ensure the medicine box is not getting wet and It’s the driver’s duty to keep it dry always When: Mondays & Thursdays |
| A3 | Disinfecting | After the rescue of CD, Rabies or Parvo pet or to clean the potty or urine, all the items of the ambulance must be washed with Soap, Phenyl & Bleaching powder such as leash, collar, muzzle, pet bed, catching net etc. with pressure washer. When: Every time a disease pet is rescued |