Test Level-1 – Sarvoham Management System

Pet Isolation

1. All the kennels, food bowls, water bowls, bed sheets, blankets, cooking vessels etc. should be washed with: *

a. Bleaching powder
b. Detergent powder
c. Sabena powder
d. All of the above

2. Isolation items should NOT be mixed with other pet’s food bowls or water bowls, WHY? *

a. The dogs do not like sharing
b. Sarvoham has extra bowls which have to be put to use
c. Stops any kind of virus or infection from spreading
d. As female dogs and male dogs have separate bowls

3. The pet who has got Canine Distemper, Rabies or Parvo should be immediately: *

a. Left outside
b. Terminated
c. Left free inside shelter
d. Isolated from healthy dogs

with water be

4. Who is allowed inside the isolation unit? *

a. Only President
b. Compounder and veterinarian
c. All employees
d. No one

5. Separate dress code is NOT required inside the isolation unit. *

a. True
b. False
c. Maybe

6. Waste management and medicines should not be mixed with other units and strictly must be followed. *

a. True
b. False
c. Sometimes
d. Not required

Pet Admission

1. When the pet reaches the shelter, what is the first thing that should be done? *

a. Pet’s treatment should start immediately
b. Pet should be given a bath first
c. Pet should be fed food and water
d. Pet should be allowed to rest

2. If the driver has rescued the pet, it is the driver’s duty to ensure: *

a. Update details in ‘Ambulance Record’
b. Record video and photo and upload on ‘RMS-Ambulance Record’
c. Pet reaches the shelter as soon as possible
d. All of the above

3. If the pet is brought to Sarvoham by the reporter or owner, it is the duty of the veterinarian, compounder, or the manager to get the ‘Ambulance rescue record’ filled by the reporter or the owner of the pet. *

a. True
b. False
c. Maybe

4. All pets need NOT receive IV fluids. *

a. True
b. False
c. Maybe

5. If the pet is in hypothermia or is critical, what must be done? *

a. Pet should be moved to treatment area
b. Pet should be bathed with slightly hot water
c. Pet should be kept in the clinic with heater
d. None of the above

6. Post treatment it is the duty of the _____________ to update the reporter about the condition of the pet. *

a. Driver
b. Manager
c. President
d. Veterinarian

7. It is the duty of the veterinarian, compounder & manager to ensure that pet is confined or secured in the treatment area. *

a. True
b. False
c. Maybe

8. After the treatment is completed, it is the duty of the veterinarian, manager, and a compounder to ensure the pet is having access to : *

a. Fresh water and food
b. Comfortable bed to rest
c. Play toys
d. Biscuits and treats

9. If the pet is paralyzed or unable to drink and eat, what should be done? *

a. Pet should be given IV fluids
b. Pet should be hand fed
c. Pet should be given time to eat and drink on its own
d. Pet should not be given food and water in this case

be the it

10. During hand feeding, pet’s head should be lifted to 60 degrees. *

a. True
b. False
c. Maybe

11. Liquids should be given in:

a. 100ml syringes
b. 5ml syringes
c. 10ml-20ml syringes
d. Pipes

12. Pace of feeding liquids for puppies and adults should respectively be: *

a. 5-10ml and 10-20ml
b. 5ml and 10ml
c. 6-7ml and 12-14ml
d. 1-2ml and 4-5ml

Permanent Pet Protocol

injection. & vaccinated

1. When can a veterinarian declare a pet as ‘permanent pet’? *

a. age-related issues, paralysed
b. blind, deaf, weakness
c. abandoned owner dog
d. All of the above

2. The pets should be vaccinated for anti-rabies & anti-distemper, dewormed, tick free injection. *

a. True
b. False
c. Maybe

Over-Time

1. What are the timings of Over Time? *

a. 6PM To 8AM
b. 7PM to 12AM
c. 8PM to 8AM
d. 6:30PM to 6:30AM

2. What is ‘Time Payment’? *

a. Salary receiving on time
b. Number of hours employee has worked for,post 6PM
c. Paying bills and other errands on time
d. Receiving incentives if employee is on time

being pet Sarvoham

3. Over time does not apply to existing pet of Sarvoham which has an emergency and is being treated at Sarvoham facility. *

a. True
b. False
c. Maybe

Medicine Order

should be medicines

1. Medicines should not be ordered more than __________ usage: *

a. 15 days
b. 3 months
c. 1 month
d. 6 months

2. Pet medicines should be ordered from: *

a. Tirumala Associates
b. Royal pet care
c. Manjunath Medicals
d. Balaji Medicals

3. Human medicines should be preferably ordered from: *

a. Apollo Medicals
b. MedPlus
c. Deepashree Medicals
d. Maruthi Medicals

4. After the medicines have arrived, the veterinarian or the manager should: *

a. Cross very all the medicines first and then take it inside
b. Simply keep the stock inside
c. Tell some staff to collect medicines and keep it inside
d. Assume that someone else will collect the medicines

5. If the medicines are not up to the expectation, what should be done? *

a. Adjust with what has been given
b. Return order immediately
c. Fight with the delivery person and ask why such a thing has been done
d. None of the above

Incentives

1. When is an employee eligible for monthly incentives of Rs.1000? *

a. Zero complaints registered- in adherence with Rules & Regulations and Process
b. Scorecard above 174 points based on 18 rating boxes
c. Each complaint- Minus 3 points for minor, 5 points for moderate and 10 points for major
d. All of the above

for incentives 2. When

2. When is a mid-management employee eligible for monthly incentives of Rs.750? *

a. Zero complaints registered- in adherence with Rules & Regulations and Process
b. Scorecard above 170 below 174 points based on 18 rating boxes
c. Scorecard+ above 150 and below 154 points based on 16 rating boxes
d. Both (a) and (c)

Hierarchy Follow-up

1. It is the duty of the manager or the coordinator to inform the staff and pass on the message received from the higher authority. *

a. True
b. False
c. Maybe

2. Follow ups are NOT important to ensure smooth functioning in Sarvoham. *

a. True
b. False
c. Maybe

2. Follow the task

3. Manager should follow up with his or her subordinates and confirm the same about the task assigned of completion or deadline. *

a. True
b. False
c. Maybe

General Guidelines

1. If the manager is not present inside the premises, the employees need NOT complete their respective tasks. *

a. True
b. False
c. Maybe

2. No employee will misuse the shelter infrastructure and will be liable to pay the damage cost. *

a. True
b. False
c. Maybe

3. Employees can take whatever products from storeroom, clinic or office at any time they wish to without any approval.

a. True
b. False
c. Maybe

to will try

4. No pet should be unattended while giving IV fluids as the pet may try to: *

a. Sleep during the process
b. Eat something during the process
c. Escape and cause loss of blood during the process
d. None of the above

5. All the staff will show _____________ to all the animals, inside or outside the shelter. *

a. Gentleness
b. Kindness
c. Compassion
d. All of the above

6. If any visitor has come to meet the management, caretakers, what should be done? *

a. Ask for basic details first and let the manager know
b. Allow the person inside without any details
c. Ask the person to go away
d. Deal with the person myself without telling anybody

7. No driver should honk in front of the gate, this will create the nuisance by the dogs. *

a. True
b. False
c. Maybe

8. Any dog being chained can be directly chained without collar. *

a. True
b. False
c. Maybe

Food Preparation

1. Choose the correct meal preparation for Monday morning: *

a. 10kg of Chicken, 10kg of Rice, 10kg of grinded Carrot
b. 15kg of chicken, 20kg of Rice, 10kg of grinded Carrot
c. 100 Boiled Eggs, 10kg of Rice, 10 kg of grinded Green Peas, 2kg of Chicken

2. Choose the correct meal preparation for Wednesday evening: *

a. 10kg of Chicken, 10kg of Rice, 10kg of grinded Carrot
b. 100 Boiled Eggs, 10kg of Rice, 10 kg of grinded Green Peas, 2kg of Chicken
b. 100 Boiled Eggs, 10kg of Rice, 10 kg of grinded Green Peas, 2kg of Chicken

3. All dogs should be overfed. *

a. True
b. False
c. Maybe

4. The pets who are critical and under observation or isolation, should be fed: *

a. One full bowl
b. Two bowls
c. No full bowls
d. Very very less

5. Pets such as puppies should be given based on his/her appetite and should not be given whole bowl of food. *

a. True
b. False
c. Maybe

be over added

6. If there is any left over food from the staff, it can be added during the meal preparation. *

a. True
b. False
c. Maybe

Expense

1. Expenses are divided into 2 parts, which are: *

a. Personal and professional
b. Emergency and Non-Emergency
c. Food and Medicines
d. Inside shelter and outside shelter

2. Medicines, Water, Gas, Rice or groceries etc, fall under the category: *

a. Emergency
b. Essentials
c. Food
d. Inside shelter expenses

3. Machineries, Electronic items, Infrastructure development etc, come under the category: *

a. Emergency
b. Furniture
c. Non-Emergency
d. Infrastructure

which come 1. Expenses

4. All expenses must be pre planned and approved by senior authorities. *

a. True
b. False
c. Maybe
d. Not required

5. Expenses raised by the manager need NOT be approved by the president. *

a. True
b. False
c. Maybe

Euthanasia Consent

all depending 1.

1. If an animal must be euthanized based on urgency depending on the severity or the situation, the medical team has all the rights to perform the euthanasia without prior consent. *

a. True
b. False
c. Maybe

2. Even if time permits, reporter’s consent to euthanize the pet is NOT required. *

a. True
b. False
c. Maybe

Employment Contract terms

the employment. if

1. Any employee who is on contract basis with Sarvoham, for the tenure of 1 year or more, s/he shall not be able to end the employment terms whatsoever before the contract ends. *

a. True
b.False
c. Maybe

2. The salary of the employee if hiked for signing contract with Sarvoham, his/ her hiked salary will be paid in full amount during the employment. *

a. True
b. False
c. Maybe

Employee Exceptions

1. What are the Over time hours of the shelter? *

a. 5PM to 10 PM
b. 6PM to 12AM
c. 7PM to 12AM
d. 6:30PM to 11:30PM

2. Any employee, who is going for rescue post working hours, is eligible to login late the next day with approval of the manager. *

a. True
b. False
c. Maybe
d. No approval required

3. How late can the employee login after working over time? *

a. No limit,can walk in at any time
b. 2 hours
c. The same number of hours worked post 12AM
d. 3 hours

employee time the

4. Which particular employee gets upto 3 days of paid medical leave? *

a. Driver
b. Manager
c. Caretaker

Donation

way donation 4. If

1. It is the right of every staff to ask for the donation from the caller or reporters. *

a. True
b. False
c. Maybe

2. Which is the most recommended way of payment asked from the doners? *

a. Cash
b. Cheque
c. Digital payment
d. None of the above

3. If any donation is made via cash, the driver should: *

a. Say thank you verbally only
b. Just receive the donation and not say anything
c. Send a ‘Thank You’ message via Whatsapp
d. Give a donation receipt

4. If donation is made online, the driver should: *

a. Give donation receipt
b. Write details of donation in Recue record
c. Say thank you verbally
c. Say thank you verbally d. Send a ‘Thank You’ message via Whatsapp

5. Any donation given by the reporter and is not accounted in the Sarvoham’s bank account, and the donation amount is collected by the staff as tips, will be considered a serious fraud. *

a. True
b. False
c. Maybe

Pet Barking

1. Yell at your dog when it barks. *

a. True
b. False
c. Maybe

2. ‘Remove the Motivation’ means: *

a. Not rewarding or giving your pet an opportunity to bark
b. Stop motivating the dog to bark
c. Not feeding treats to your dog if it barks
d. Punishing the dog if it barks

dog at this?

3. What does ‘Ignore the Barking’ mean? *

a. Ignore the dog 24/7
b. Talk to the dog in your language if it starts barking
c. Not paying attention to your dog until it stops barking
d. None of the above

4. If someone is at the door and your dog it barking, toss a treat at its bed and tell it to “Go to your bed”. Which technique is this? *

a. Ignore the barking
b. Desensitize your dog to stimulus
c. Remove the motivation
d. Ask your dog for an incompatible behavior

5. ‘Keep your dog tired’ is NOT on the six training techniques. *

a. True
b. False
c. Maybe

Death of the Pet

post death owner

1. While informing the pet owner of the pet’s death, it is the caller’s duty to: *

a. Empathize
b. Be polite
c. Be kind
d. All of the above

2. The call closing should be scripted and should be NOT be natural and empathizing. *

a. True
b. False
c. Maybe

3. If the death was unexpected where the pet was healthy and normal, then what should be done? *

a. Assume the reason of death
b. Post-mortem
c. Nothing to be done

4. Where should the post-mortem be performed? *

a. At sarvoham
b. Government hospital
c. At private hospital

5. The ‘Pet Diagnostic Record’ should be emailed to the president along with all the other health records. *

a. True
b. False
c. Maybe

6. It is the duty of the manager & veterinarian to get the pet buried post the confirmation of the owner or the reporter within: *

a. 6 hours
b. 24 hours
c. 72 hours
d. 12 hours

Cleaning

1. How often should cages and the premises be cleaned? *

a. Weekly once
b. 3 days once
c. Everyday
d. 15 days once

2. If any pet is in objection during cleaning, the pet should be: *

a. Manhandled
b. Moved to a different place
c. Ignored
d. All of the above

3. Pouring the disinfectant on the pet will not cause any harm to the pet. *

a. True
b. False
c. Maybe
d. Depends on each pet

disinfectant is cause

4. If any pet has vomited, it should be: *

a. Cleaned whenever possible
b. Left to dry
c. Cleaned within 2 days
d. Cleaned immediately

Caretaker Training

1. What is canine distemper? *

a. Virus
b. Bacteria
c. Tumor
d. None of the above

2. Symptoms of canine distemper include: *

a. sneezing, coughing and thick mucus coming from the eyes and nose.
b. Fever, lethargy, sudden vomiting and diarrhea, depression and/or loss of appetite
c. Both (a) and (b)
d. Asymptomatic

3. How do dogs get canine distemper? *

a. Fresh Urine, coughing
b. Blood or saliva, sneezing
c. Sharing food and water bowls
d. All of the above

4. Which dogs are most vulnerable to distemper? *

a. Old dogs even though they are vaccinated
b. Pups below age seven weeks born to mothers who are not vaccinated to distemper
c. Middle aged dogs
d. Stray dogs only

5. The virus spreads from dogs to humans. *

a. True
b. False
c. Maybe

6. How is rabies transmitted? *

a. Bit by any other dog
b. Exchange of blood or saliva from infected dog
c. If dog eats spoilt food
d. Through air and water

7. Parvovirus is characterized by: *

a. External wounds
b. Fever ,coughing, sneezing
c. vomiting, diarrhea, weight loss and lack of appetite
d. All of the above

8. Parvovirus Spreads Quickly in Kennel Environments: *

a. True
b. False
c. Maybe

9. Vaccinated Puppies Cannot Get Parvovirus: *

a. True
b. False
c. Maybe

11. You distemper? virus

10. How Do Vets Test for Parvovirus in Dogs? *

a. physical examination, blood tests, and a special test
b. urine analysis
c. abdominal x-rays, and abdominal ultrasounds
d. All of the above

11. You need to isolate your dog even after recovery from Parvovirus for upto 2 months: *

a. True
b. False
c. Maybe
d. Not necessary

Canine Distemper or Parvo outbreak

bed the in

1. All the kennels, food bowls, water bowls, bed sheets, blankets, cooking vessels etc. should be washed with: *

a. Bleach
b. Phenyl
c. Plain water
d. Both (a) and (b)

2. The pet who has got Canine Distemper or Rabies or Parvovirus should be immediately isolated from all the healthy pets. *

a.True
b. False
c. Maybe

3. All pets should be vaccinated for 9 in 1 till the situation is stable else the vaccine will aggregate in the body and cause adverse reaction.

a. True
b. False
c. Maybe

4. All the material used for a Canine Distemper, Parvo or Rabies pets should be kept in the sun for how long? *

a. 1 month
b. 3 days
c. 10 days
d. Not required to keep in the sun

Call Greeting

pet reporter, to

1. Pick the correct call opening: *

a. “Who is this? What do you want?”
b. “Thank you for calling Sarvoham, you are speaking with (name), how can I help you?”
c. “Please call back later, I am busy.”(incase you are busy)
d. “Hi I am (name).Who is this?”

2. When the driver reaches the rescue location what should he do? *

a. Talk to the rescue caller kindly and help the pet injured asap.
b. Talk to everyone passing by to find out what happened.
c. Take the pet into ambulance and drive away without talking to caller.
d. Take a tea break once I reach the location.

3. Never Promise to call the reporter, always ask them to call back for the pet updates. *

a. True
b. False
c. Maybe

Cage Protocol

1. All pets inside cage should always have access to: *

a. Medicines
b. Pedigree
c. Fresh water
d. Biscuits

2. During treatment of pet inside the cage or during cleaning of the cage employee has to: *

a. Handle pet gently
b. Handle pet however I want
c. Beat the pet if it is aggressive
d. Tease the pet

3. If there is any new pet admission, the pet must be caged for a minimum of how many hours? *

a. 24 hours
b. 48 hours
c. 72 hours
d. Not required to cage at all

4. All pets with skin infections can be left freely with other healthy dogs. *

a. True
b. False
c. Maybe

with left there

5. Paralyzed pets should be strictly kept in/on: *

a. Cage
b. Separate room
c. Outside the compound
d. Pet bed

6. Adult pets should strictly be kept in foldable cage. *

a. True
b. False
c. Maybe

Budget Allocation

1. How much is each employee eligible for, for the monthly food sponsorship from the organization? *

a. Rs.500
b. Rs.350
c. Rs.100
d. Rs.250

vegetarian 3. Amount organization.

2. The above amount can be split into per week food sponsorship from the organization. *

a. True
b. False
c. Maybe

3. Amount given by organization can only be used on vegetarian food. *

a. True
b. False
c. Maybe

4. Monthly budget can exceed Rs.350 a couple of times. *

a. True
b. False
c. Maybe

Attendance

1. Choose the correct attendance infraction for ‘absent,no call’: *

a. 2 points
b. 1 point
c. ½ point
d. 3 points

2. Grace period at the start and end of each scheduled shift and for breaks and for lunch is: *

a. 10 minutes
b. 15 minutes
c. 5 minutes
d. No limit

3. If employee is given 10 points for the second time for violation of attendance protocol he will be subjected to termination. *

a. True
b. False
c. Maybe
d. Not necessary

4. Excused, unpaid absences can be granted for: *

a. funerals, jury duty, bereavement, childbirth
b. a car accident, medical appointment
c. Unavoidable emergencies
d. All of the above

can consistently for

5. Employees who consistently fail to clock-in or clock-out may NOT receive disciplinary action. *

a. True
b. False
c. Maybe

Vaccination

1. How many days should the pet be isolated before vaccination? *

a. 3 days
b. 5 days
c. 7 days
d. 10 days

is should vaccination?

2. How long should the pet be isolated for, post vaccination? *

a. 5 days
b. 7 days
c.10 days
d. 15 days

3. If the pet is of 28 days, which vaccine has to be given? *

a. Dhppi Plus
b. Anti-Rabies
c. Puppy DP
d. All of the above

4. At what temperature should the vaccine be stored? *

a. 1-2 degrees C
b. 2-8 degrees C
c. 8-10 degrees C
d. Room temperature

Rescue Stop Protocol

a other reason

1. If the rescue is stopped at any point of time, tell the caller some fake reason instead of being honest. *

a. True
b. False
c. Maybe

2. Advise for on spot treatment if the injury is minor by consulting a vet. *

a. True
b. False
c. Maybe

3. Inform that, if no other organization is helping, Sarvoham is very sorry that they could not help. *

a. True
b. False
c. Maybe

Rescue Protocol

1. Always ask for the reporter to send videos and other details of the dog to be rescued. *

a. True
b. False
c. Maybe

2. Approval of the rescue is based on:

a. Injury is major or minor
b. Incurable
c. Treatable
d. All of the above

3. Major cases like accident, maggot wounds, tumor burst, vomiting blood etc, also need to be approved and reporter has to wait for approval. *

a. True
b. False
c. Maybe

4. Pets with minor cases such as skin infection, minor cuts, hanging tumors, etc, are rescued immediately without approval. *

a. True
b. False
c. Maybe

5. How far must the ambulance be parked from the rescue spot? *

a. 100feet
b. 10feet
c. 30feet
d. 50feet

6. Leash can be used to catch a dog which is unable to walk or stand. *

a. True
b. False
c. Maybe

7. Once the pet is inside the net, the net should be turned more than 3 times to secure the pet. *

a. True
b.False
c. Maybe

8. If the pet’s breathing is abnormal, what should be done? *

a. Don’t do anything until reaching the shelter
b. Try to blow some air towards the pet
c. Pet the dog
d. Loosen the net and give the dog some water.

9. What temperature should the dog be at inside the ambulance? *

a. 99 degrees
b. 100 degrees
c. 102 degrees
d.103 degrees

10. If the pet is in a serious condition, what should be done? *

a. Drive as soon as possible
b. Start treatment in the ambulance
c. Call manager and ask what to do
d. Rush to nearest hospital

11. At any point of time, if Sarvoham ambulance is busy or unavailable to rescue, what must be done? *

a. Alternate vehicle must be arranged
b. Wait for ambulance to come back
c. Ask reporter to bring the pet to the shelter
d. Ask reporter to call another shelter

be is done?

12. If the pet is serious, it is the duty of the driver to get the ‘Ambulance- Rescue Record’ filled up by the reporter with all the details. *

a. True
b. False
c. Maybe

Pet Walking

1. Keep the leash tight and do NOT let the dog go too far on a walk. *

a. True
b. False
c. Maybe

let your walk.

2. Always walk over your to your pet and leash him while you take him for a walk. *

a. True
b. False
c. Maybe

3. Teach your pet to walk: *

a. Alongside you
b. Little behind you
c. In front of you
d. Both (a) and (b)

4. Don’t let your pet off leash unless you are in a designated leash-free area. *

a. True
b. False
c. Maybe

5. Don’t let your plants eat grass. Why? *

a. Dogs don’t enjoy the taste
b. They may be sprayed with chemicals
c. Chlorophyll is poisonous for dogs
d. All of the above

Pet Release

1. Sarvoham does NOT relocate pets on the street. *

a. True
b. False
c. Maybe

release 2. It the

2. It is the duty of the veterinarian or manager to fill the ‘Pet Release Form’ by speaking with the reporter or the owner. *

a. True
b. False
c. Maybe

3. Release of the pet applies to only indie pets *

a. True
b. False
c. Maybe

4. During the release of pup below 6 months old, if the reporter is not present, what must be done?

a. Inform someone else in the surrounding
b. Bring the pup back to the shelter
c. Ask around if anyone else would take responsibility of the pet
d. Call manager and ask what to do

5. It is the duty of the driver to record the release video of the pet of at least 2 minutes. *

a. True
b. False
c. Maybe
d. Not necessary

Ambulance Emergency Treatment

1. All pets irrespective of injuries should be: *

a. Muzzled
b. Tied
c. Put in a cage
d. None of the above

2. All injured pets should be handled with extreme care and should be kept on: *

a. Floor on the car
b. Pet bed
c. Front seat
d. Lap of compounder

3. The pet’s treatment should be started immediately in the ambulance after consulting a veterinarian. *

a. True
b. False
c. Maybe
d. Not necessary

4. If both the veterinarian and the compounder are unable to attend to the pet’s emergency, it is the manager’s duty to: *

a. Send pet to nearest hospital
b. Keep calling driver until he responds
c. Arrange alternate vehicle
d. Both (a) and (c)

5. If the pet is suspected for Canine Distemper or Rabies or Parvo, the ambulance must be washed with: *

a. Water and soap
b. Alcohol
c. Phenyl and bleach
d. Sanitizer

injured washed unable

6. Even if the pet’s condition is critical, the pet should NOT be taken to the nearest veterinary hospital. *

a. True
b. False
c. Maybe

7. Pet should be left alone in the back seat until reaching the shelter. *

a. True
b. False
c. Maybe

Ambulance Usage

1. Ambulance can be used for which of the following? *

a. Rescue purpose
b. Buying stock and medicines for shelter
c. Personal errands
d. Both (a) and (b)

2. Smoking and chewing tobacco inside ambulance is permitted. *

a. True
b. False
c. Maybe

3. Ambulance should be parked at parking places only.

a. True
b. False
c. Maybe

4. Speed limit should always be: *

a. 40km/h
b. 60km/h
c. Less than 20km/h
d. More than 50km/h

5. Which of the following should be present inside the ambulance at all times? *

a. First-Aid kit,2 muzzles,2 leashes,1 net, ambulance rescue record and donation record
b. 1 water bowl,1 water bottle,1 hair dryer,1 pet bed ,2 blankets, wet pedigree, biscuits
c. Sharp objects like knife and scissors or flammable objects
d. Both (a) and (b)

6. When can safety lights be turned on? *

a. In case of traffic
b. Whenever I think it is necessary
c. During rescue or release of animal
d. All the time

permitted. duty lights

7. After recue or release of pet the ambulance can be used for personal use like tea break, smoke break. *

a. True
b. False
c. Maybe

8. Fuel should be filled one day before to avoid delay during emergency. *

a. True
b. False
c. Maybe

9. When ambulance is on duty and driver finds injured dog or animal he should: *

a. Not bother about the animal
b. Call Sarvoham and ask what to do
c. Give it food and water
d. Recue animal immediately

Pet Adoption

1. Sarvoham does NOT give pets for adoption in case : *

a. Pets are used as guard dogs
b. Pets are used for breeding
c. Pets used as house pets
d. Both (a) and (b)

complete post-house place.

2. Dogs and pups should remain within the premises until adoption takes place. *

a. True
b. False
c. Maybe
d. Not compulsory

3. Sarvoham gives pets for adoption to: *

a. Bachelors
b. Breeders
c. Families
d. All of the above

4. 2nd appointment after first visit is NOT necessary in case: *

a. Pet parents already own a pet
b. Known person
c. Stranger
d. Both (a) and (b)

5. In case of an unknown person, that person is invited to the shelter for adoption without pre-house check by Sarvoham volunteers. *

a. True
b. False
c. Maybe

6. When the pet parent is invited for adoption, he/she is asked to donate Rs.2500 for: *

a. Vaccinations, deworming, other medicines
b. Buying the pet
c. Adoption form ,registration
d. No particular reason

7. After adoption is complete there will NOT be any post-house check on the pet. *

a. True
b. False
c. Maybe

8. Once the pet is adopted, it is the duty of the manager to file the ‘Pet Adoption Form’ in the: *

a. ‘Accounts record’
b. ‘Medical record’
c. ‘Miscellaneous record’
d. ‘Adoption record’

Weekly Off

1. All the employee’s weekly offs should be decided at each month end by the manager. *

a. True
b. False
c. Maybe

end low for

2. Offs should be decided based on low work for that respective employee. *

a. True
b. False
c. Maybe

Accounts Protocol

1. All the expense payments from Sarvoham account should be made via: *

a. Bank transfer
b. UPI Payments
c. Cash
d. Both (a) and (b)

2. Money from Sarvoham account CANNOT be used for which of the following?

a. Buying fruits and vegetables for oneself
b. Food for shelter
c. Medicines for shelter
d. Specific payments instructed by Haris sir

3. All the expenses should be made accountable in SMS accounts form with approval code and no staff will make any payment without approval code *

a. True
b. False
c. Maybe

4. If the protocol is not followed the staff will be: *

a. Sent off with a warning
b. Terminated from employment immediately
c. Ignored until it happens again
d. Fined penalty

the Deepashree be:

5. Emergency medicines for treatment can be borrowed from authorized medical stores such as Apollo medicals or Deepashree medicals only in case of: *

a. Phone switched off
b. No phone to make payment
c. UPI server issue
d. Whenever I feel it is a case of emergency

6. All payments for products and services should be checked on: *

a. End of the week
b. Two days after payment
c. Whenever I’m free
d. On the same day of payment made

Segregation of Records

should permanent out

1. Records must be kept in their respective boxes neatly as they can be asked by any Government Officer when they come for inspection. *

a. True
b. False
c. Maybe

2. How many main divisions of records are there? *

a. 10
b. 15
c. 20
d. 25

3. If the pet is undergoing treatment, then in which division should you file the record? *

a. Diagnostic Record
b. Surgery Pending Record
c. Treatment Record
d. None of the above

4. Once the pet has received the complete treatment the ‘Pet Diagnostic Record’ should be moved to :

a. Released Record
b. Release Pending Record
c. Permanent Pets Record
d. Both (b) and (c)

5. ‘Death Record-Rescue’ includes the death records of the permanent pets as well as recued pets of Sarvoham. *

a. True
b. False
c. Maybe

6. ‘Euthanasia Record-Permanent’ includes only euthanized records of permanent pets of Sarvoham. *

a. True
b. False
c. Maybe

7. Any asset or item coming out of the storeroom should be recorded in the ‘Storeroom Log’ book and at the end of the day the material or the item must be back or close the record as ‘Used’. *

a. True
b. False
c. Maybe

Visitor Tour

pets) pet be

1. All the departments should be shown to the visitors such as Treatment area, Recovery area, Puppy Ward, Permanent area, including the isolation area. *

a. True
b. False
c. Maybe

2. If the visitor wants to enter the Puppy Ward, he/she should not be allowed into: *

a. Treatment Area
b. Isolation Ward
c. Permanent Area
d. Both (a) and (b)

3. Recovery cases (minimum 4 pets) from each department should be explained to the visitor with history and how Sarvoham could make the pet better. *

a. True
b. False
c. Maybe
d. Only if visitor insists

4. Should request for donation of any amount or help in any way. *

a. True
b. False
c. Maybe

Tag Protocol

1. All the pets must have tag number instead of tag names as it can be confusing. *

a. True
b. False
c. Maybe

to as pet

2. All the pet reports must have tag names such as treatment report, blood report, X-Ray, etc . *

a. True
b. False
c. Maybe

3. If the pet is self-rescued, who has to put the tags? *

a. Driver
b. Compounder
c. Manager
d. Any of the above

Accomodation

of employees premises

1. Inside the premises which of the following will NOT be provided? *

a. Rice, stove, water
b. 1 gas cylinder per month
c. Person to cook food
d. Electricity bill of upto Rs.500

2. Outside the premises which of the following will be provided? *

a. Rice
b. Water,electricity,gas
c. Rent
d. Both (a) and (c)

3. If any employee is quitting the job, painting charges should be borne by the staff in rent by the number of employees staying. *

a. True
b. False
c. Maybe

Tender Assign

1. What are the criteria for choosing vendors for infrastructure development, product procurement, etc? *

a. Best quality service
b. Low cost rates
c. Fulfill organization’s needs
d. All of the above

vendors work are

2. After the quotation is received, the manager should clearly indicate in the email to the vendor mentioning the kind of work that is expected from the vendor. *

a. True
b. False
c. Maybe

3. Advance should be given to the vendor and rest of the payment can be made post completion of the work. *

a. True
b. False
c. Maybe

4. All payments should be paid by cash only, upon receiving satisfactory service. *

a. True
b. False
c. Maybe

About Sarvoham

1. Sarvoham is a non-profit organization dedicated to caring for: *

a. Old people
b. Animals
c. Orphaned children
d. Sick people

a located in

2. Sarvoham is located in the area: *

a. Jayanagar,4th block
b. BTM 1st stage
c. JP Nagar,8th phase
d. Kengeri

3. Sarvoham is a shelter to how many dogs ? *

a. 50+ dogs
b. 200+ dogs
c. 15 dogs
d. 300 dogs